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ISO/IEC 20000-1:2018 IT Service Management Implementation Kit

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ISO/IEC 20000-1:2018 IT Service Management Implementation Kit

Original price was: $449.00.Current price is: $349.00.

A complete, practical documentation kit for implementing an ISO/IEC 20000-1:2018 service management system — 61 documents: SMS manual, service management policy, 21 procedures, 20 forms, 8 registers, 4 logs, and 4 guidance documents.

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  • Useful for audit planning, preparation, and documentation.
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Description

📥 Free sample: download a free sample of this pack — one complete procedure, one form, and the full contents list. Download the free sample (ZIP)

The ISO/IEC 20000-1:2018 IT Service Management Implementation Kit gives your organization a complete, professional starting point for building a service management system (SMS) — 61 documents across organized folders: a service management system manual of approximately 20,000 words, a service management policy template, 21 process-based procedures (each with KPIs, risks, resources and competencies), 20 fillable forms (each with a companion guidance sheet), 8 registers, 4 logs, and 4 guidance documents — including worked examples, a clause-to-document traceability matrix proving full coverage of every clause, and a README getting-started guide. Every procedure includes KPIs, risks, resources and competencies so your service management processes are auditable from day one. This kit is designed for small and medium organizations implementing ISO/IEC 20000-1:2018; larger organizations with complex service portfolios should contact us for tailored consulting. Note: the text of the ISO/IEC 20000-1:2018 standard itself is not included (copyright) — obtain it from ISO or your national standards body. The documents are provided as editable Word and Excel files that your organization adapts as its own.

Licence: this pack is licensed to the purchasing organization for its own internal use. Redistribution, resale, or sharing of the pack or its contents is prohibited.